Commercial

Managed migration from JIRA Server (Data Center) instances to JIRA Cloud. Created new projects to support multiple business groups and development teams. Implemented Zephyr test plugin. Trained users and administrators on JIRA best practices to adhere to agile methodologies and enhance overall system performance. Savant's acquisition of GE Lighting posed unique challenges for merging [...]

Managed migration from ServiceNow to JIRA Cloud / Jira Service Management. Built out a comprehensive Jira Service Management solution including: Incident and Request Management Self Service Portals SLA (Service Level Agreement) Management Asset and Configuration Management Reporting and Analytics Integration with Other Jira Software Projects Created multiple projects to support multiple business groups and [...]

Optimized existing Jira Cloud instance to reduce system loading (by removing unneeded custom fields, harmonizing schemes, and so on) and provide solutions to business needs via automation and plugin installation/configuration. IOU Financial is a financial technology (fintech) company that specializes in providing small business loans. IOU Financial focuses on offering quick and flexible financing [...]

Stood up, configured and administered a Jira Cloud instance for use by software development staff. This included multiple projects using Agile development processes as well as Kanban processes. The National Kitchen & Bath Association (NKBA) is a professional organization that focuses on the kitchen and bath industry. The NKBA's mission is to enhance the [...]

Administered Jira Data Center instance supporting 500 users. Developed new Jira projects for multiple business groups. Analyzed and documented existing Jira implementation. Supported security initiatives throughout the organization. Corrected bugs and improved workflows throughout existing Jira installation. The CFPB, or Consumer Financial Protection Bureau, is a United States government agency responsible for regulating and [...]

Provided support for multiple Jira and Confluence installations in a scaled agile (SAFe) development environment. Medecision is a health information technology company that provides solutions and platforms to support care management, population health management, and healthcare analytics. The company focuses on empowering healthcare organizations, payers, and providers to enhance the quality and efficiency of [...]

Developed Jira projects and associated business processes to support Syndication business unit. Integrated Jira with existing Smartsheet installation. Comcast is a multinational media and telecommunications conglomerate providing a range of services, including cable television, broadband internet, telephone services, and home security. It is a major provider of cable TV and internet services in the [...]

Developed Atlassian Jira projects to support product development groups. Created interactive API portals (using Apigee tools) and associated, context sensitive documentation to support multi-platform APIs for external clients (using Slate GitHub project and RoboHelp). eBay Enterprise was the enterprise and marketing services division of eBay Inc. It provided various services to retailers and brands, [...]