NCM Associates

Managed migration from ServiceNow to JIRA Cloud / Jira Service Management.
Built out a comprehensive Jira Service Management solution including:

• Incident and Request Management
• Self Service Portals
• SLA (Service Level Agreement) Management
• Asset and Configuration Management
• Reporting and Analytics
• Integration with Other Jira Software Projects

Created multiple projects to support multiple business groups and development teams.
Trained users and administrators on JIRA best practices to adhere to agile methodologies and enhance overall system performance.

NCM Associates is a consulting and training firm that primarily focuses on the automotive industry. NCM Associates provides a range of services, including management consulting, training programs, and business solutions, aimed at helping automotive dealerships and businesses improve their performance and profitability.